FAQ
Hot tub parts FAQ - Frequently asked questions about Spa Parts Outpost and replacing spa parts
FAQ
Here are some of our most frequently asked questions. If you do not find the answers you are looking for, then please email us at info@SpaPartsOutpost.ca.
How much does it cost to ship?
Orders over $95 ship free within Canada. We have discounted shipping rates for orders under $95.00 and international shipping.
Do bulky items like hot tub covers or pumps still ship free?
Yes – any items over $95 ship for free within Canada.
Do you only sell new parts?
Yes we sell brand name, quality brand new parts. We do not sell used or reconditioned parts. We carry most popular spa part brands so look for the logo or description.
Is this a Canadian store?
Yes. The owners are Canadian, and the prices are in Canadian dollars. We ship anywhere in Canada from Canadian warehouses.
Do you ship internationally?
No, we currently only ship to locations within Canada. Visit hottuboutpost.com for international or U.S. shipping.
I am not sure what parts to order. How can I get assistance?
The best way to get assistance is to email us with your spa information (make, model, year, serial number) and photos or descriptions of the parts you are looking for. We will research the parts for you and send you links if the parts are available.
I need a filter but don’t know which one to order. How can I find that out?
We have many replacement filters for almost all makes and models of spas. If you do not see any marking on your current filter, then you will have to measure it and send us the information to see what replacement filters are available. You will also need to check if the filter is open top/bottom, has a handle, male thread or female thread. View our filter measuring guide for assistance. You can also send us photos (top and bottom views) of your filters with measurements if you need assistance.
My hot tub cover is old and needs replacing. Can I get a new cover from you?
Yes – we can have a custom cover made for almost any spa. You can choose the thickness and color as well as the skirt length, fold, handles and strap locations. See our custom cover page for details or our “how to measure a spa cover” page. We have templates for many makes and models. Email us with measurements or questions if you would like assistance.
How can I find the correct jets for my spa?
Many spa jets may look alike, but you need to replace them with the exact ones since the back of the jet insert needs to perfectly fit into the jet body. It is best not to guess at jets if you do not have part numbers. Send us your spa information or photos along with measurements of the front and side view of your jet inserts for assistance in identifying the correct ones.
My heater is busted. How can I find the correct replacement?
Look on your current heater to find the label, then look for a part number. Put that number in our search. If it does not come up, then send us a photo of your heater with the label clearly visible so we can help you find the correct one.
I need a new hot tub pump. How do I make sure I am ordering the correct one?
Pumps must be matched on amps, horsepower, number of speeds as well as plumbing and frame size. The best way to find the correct one is to look at the label on the pump that is currently in your spa. If your pump model is not coming up in our search engine, send us photos/details and we can find you the correct one -including replacements for discontinued pumps.
What happens if a part does not fit? Can I return it?
Yes – you can return a part within 30 days, with the exception of special-order items or electronics that have been installed. Contact us for an RMA and view our terms and conditions page for more information.
Are you on social media?
Yes- you can visit us on FaceBook, Instagram and Pinterest. See our contact page for more details.
My water looks and smells bad. What can I do?
Taking proper care of your spa water is crucial for your health and to extend the life of your hot tub. You need to control pH levels and test the water regularly. Ozonators, minerals and salt systems can help reduce the amount of chemicals you need. Check out our water care guide for more information.