Privacy Policy

Privacy policy

This privacy policy describes how SpaPartsOutpost.ca treats certain information provided by you in connection with your access to and use of the SpaPartsOutpost.ca website (the "Service").

Spa Parts Outpost knows that privacy is important for our clients and we are committed to protecting your confidentiality. This privacy policy is to let you know what information we collect from site visitors, how we collect it and how it is used.  Personal information that is submitted by forms, email or orders will only be used to fill orders/answer inquiries.  We will never sell your information to third parties or marketing firms.

Information we collect: We may collect personal information about you in connection with your use of the Service. Such information may include your name, address, telephone number, email address, IP address, biographical information and other personally identifiable information belonging to you. We may collect such information when you register or place an order with this Service.  Your information is used to answer inquiries, look up parts, estimate shipping costs, fill and send orders in connection with your transactions.  Some orders may be filled/shipped by our business partners including manufacturers and distributors.
How we may use this information: We do not share your personally identifiable information with outside parties, other than manufacturers or distributors when necessary to complete and order or inquiry. However,  personally identifiable information you include in any content you upload,  transmit, post or otherwise make available using the Service or our social media that can be  viewed by third parties is not subject to this privacy policy, as SpaPartsOutpost.ca  may not be able to enforce its Privacy Policy with respect to third parties.   We may use or share your personal information where it is necessary to complete a transaction (manufacturers/distributors), to operate or improve the Service or to do something that you have asked us to do. We may use your personal information internally to assist us in categorizing or contextualizing advertising content.  We may also share aggregated, non-personal information (which does not identify you individually), such as the number of users who viewed or clicked on a particular advertisement in aggregate.

The servers hosting this account may automatically receive and record information about you in our server logs. We may use "cookies" containing anonymous unique identifiers stored on your computer. Cookies are used to assist in keeping track of your preferences and user settings, and to estimate and report our total number of users and usage traffic. We may use your IP address to diagnose and prevent or resolve technology problems; estimate the number of users from certain geographic areas or monitor and prevent abuse of the Service.  This aggregate information can help us improve the content and services provided in connection with the Service. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. You can add or update certain information by clicking on the account settings link. When you update information, we usually keep a copy of the prior version for our records.

The email address you provide will only be used to send you order or shipping updates.  You must subscribe to receive our newsletter which grants us permission to send you newsletters, product updates, specials or related news. You can unsubscribe at any time by contacting us at [email protected]

Exceptions: We may share your personal information to respond to subpoenas, court orders, or legal process, to establish or exercise our legal rights, or to defend against legal claims and, if in our judgment, in such circumstances where disclosure is required or appropriate. In addition, we  may share your personal information if we believe it is necessary in order to  investigate, prevent, or take action regarding illegal activities, suspected  fraud, situations involving potential threats to the physical safety of any  person, violations of our various terms of use, or as otherwise required by  law. If we sell our business or all or part of the Service, personally identifiable information you have shared with us may be one of the business assets that will be transferred. The transferred personally identifiable information will remain subject to the terms described within this privacy policy or subsequent policies to which you have consented.

Every attempt has been made to only include valuable information on our site and to ensure that said information is correct and current.  Information, product availability and pricing on this website is subject to change without notice. We are not responsible for any content found on sites that we link to, as content found on external sites is beyond our control.

If you do not agree to the terms of this privacy policy, do not provide SpaPartsOutpost.ca with any information and do not use this Service. This privacy policy may be modified by SpaPartsOutpost.ca in its sole discretion at any time without prior notice. Changes will be effective when such changes are posted at this Site. Please check this privacy policy frequently for updates. If any changes are not acceptable to you, discontinue your use of this Site immediately, as agreeing to the privacy policy and any Terms and Conditions is required to use this site.  Continued use of the site means you agree to any changes in this policy.  Please also visit our Terms and Conditions, Shipping and Warranty pages regarding the policies, disclaimers and limitations of liability governing the use of the Service.

How to contact us: Should you have any questions or concerns about these privacy policies, including any questions or concerns about the management or use of personal information, please send us an email at [email protected]